10. Delivery
10.1 Wotever.co.uk endeavour to deliver within 7 working days from receipt of your order. All deliveries are subject to payment authorisation. If an item is temporarily out of stock and despatch is anticipated to be greater than 7 days, Wotever.co.uk will contact you by e-mail or telephone to arrange a new delivery date. If this is not satisfactory to you, we will offer you a refund.
10.2 Time of delivery will not be of the essence and Wotever.co.uk will not be liable for any damages or expenses incurred by you or any third party arising directly from our failure to meet any estimated delivery dates or times (if given)
10.3 If you have any questions concerning delivery please e-mail us at sales@Wotever.co.uk or you may telephone us on 01702 582545 quoting your order number.

11. Money-back guarantee
11.1. Under our 7 day money back guarantee, if for any reason you are not entirely satisfied with your purchase, Wotever.co.uk will give you a full refund provided that goods are returned to us in the condition sent, within 7 days of you having received them. Please note we do not carry costs for returns. All returned items should be returned unused in original packaging, and include all fittings & parts intact and unused and with all guarantees enclosed.

You MUST obtain a Return Authorisation Number (RAN) from us BEFORE returning the goods.  To obtain a RAN from us please call 01702 582545.  The RAN must be clearly visible on the outside of the return packaging

Click here for our return address.

11.2 If goods have a fault, Wotever.co.uk will give you a full refund provided that goods are returned to us in the condition sent and returned items should be returned unused in original packaging, and include all fittings & parts intact and undamaged and with all guarantees enclosed. The Customer is under obligation to take reasonable care of the goods whilst in their possession, until returned, and will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

On receipt of the returned product, if following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. If goods come back damaged in transit, the product will be returned to you, and the carriage costs of this return will be your responsibility. So please ensure goods are wrapped and packaged securely.

12. If goods are delivered damaged or faulty
12.1 Please examine the goods on delivery in case they are damaged or faulty. If you inform us within 7 days of delivery that the goods are delivered damaged or faulty we will generally replace them on site. Please retain all packaging materials and receipts.
12.2 If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.

13. Back to Base Warranty
13.1 New Goods classified with a Back to Base Warranty have a full 30 day Warranty and 11 months Back-to-Base thereafter, at the customer's own cost. All repairs or a replacement are free of charge for 12 months.

13.2 New Arcade Machines, classified with a Back to Base Warranty have a full 12 months Back-to-Base, at the customer's own cost. All repairs or a replacement are free of charge for 12 months. This warranty does not cover engineer call outs, these are charged for separately, if required.

13.3 Reconditioned Goods , like original Arcade Machines & Pinballs, have a 3 months Back-to-Base warranty, at the customer's own cost. This warranty covers the cost and labour of the replacement parts required to rectify a fault that your product may have developed. This warranty does not cover engineer call outs, these are charged for separately, if required.

13.4 Larger products like the twin sit down Arcade machines are considered a specialist product due to their size and assembly required for setup.Therefore, due to the impracticality of returning these goods, the warranty only covers parts only, and not engineer callouts. Please select the reconditioned items carefully before placing your order.

14. On-line payment by all the major credit and debit cards.
Wotever.co.uk accept on-line payment with all the major credit and debit cards, including Visa, Mastercard, Delta, Switch. We also accept all credit and debit cards carrying the Mastercard or Visa logos.

If you wish to pay by credit or debit card please use the following procedure:
a) Select the item by clicking on buy now
b) Choose other items as appropriate
c) Go to Shopping Cart/Checkout
d) Enter your details onto the screen and when prompted select the payment by credit card option.
e) Enter your credit card details into Streamline's secure server.
f) Return to Wotever.co.uk's website by clicking the link
g) You will recieve an e-mail confirmation that your order is being processed.
The order will be despatched (normally within 5-7 working days)back to top ^^

15. Payment by cheque only
If you wish to pay by cheque please use the following procedure:
a) Select the item by clicking on buy now
b) Choose other items as appropriate
c) Go to Shopping Cart/Checkout
d) Enter your details onto the screen and when prompted select the payment by cheque option - this will automatically generate an order number.
e) Return to Wotever.co.uk's website by clicking the link
f) Make your Cheque payable to 'WOTEVER' and include your order number on the rear of the cheque.
g) Send by first class post to 18 Lifstan Way, Southend-on-Sea, Essex, SS1 2YA

The order will be despatched after the cheque has cleared (normally 5-7 working days)back to top ^^

16. Product Specifications
16.1 Images on our website do not show the actual size of items. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.
16.2 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
If you are not happy with the replacement you can return it in accordance with our 7 day money back guarantee.

17. Your personal details
Wotever.co.uk has a privacy statement for all clients.
All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

18. Signing for goods
All goods must be signed for by an adult aged 18 years or over on delivery.

19. Use of our site
19.1 To the fullest extent permitted at law, Wotever.co.uk is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.
19.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither Wotever.co.uk, nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Wotever.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Wotever.co.uk its affiliates, directors, employees or other representatives.

20. Governing law and jurisdiction
20.1 This contract is subject to the law of England. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.
20.2 Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English Law.

21. WEEE Regulations
21.1 The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Wotever is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new Record Player from us we would accept their old Record Player and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us, at their own cost, within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.